Privacy Policy

1. Who we are

TunedUp Digital LLC is a digital marketing agency serving auto repair shops and local service businesses in the United States. We operate this website at www.tunedupdigital.com. Throughout this policy, "we," "us," and "TunedUp Digital" refer to TunedUp Digital LLC.

This policy applies to our website, our client portal, our forms, our email, and our text messaging program. If you have questions about any of it, reach us at help@tunedupdigital.com.

2. Information we collect

We collect information in three ways.

Information you give us

When you fill out a form, request an audit, book a call, sign up as a client, or text us, you may give us your name, business name, phone number, email address, shop address, and whatever details you include in your message. Clients also give us billing information, which is handled by our payment processor and not stored on our servers.

Information we collect automatically

When you visit the site we collect standard technical information such as IP address, browser type, device type, pages viewed, referring page, and time on page. This comes from cookies and similar technologies. See cookies and analytics below.

Information from services you connect

If you become a client and ask us to manage your advertising, listings, or analytics, you may authorize us to access accounts such as Google Ads, Google Business Profile, Google Analytics, or Meta Business Manager. We use that access only to do the work you hired us for.

3. How we use information

• Respond to your questions, quote requests, and audit requests
• Schedule and confirm calls, meetings, and appointments
• Deliver and support the services you hired us to do
• Send account, billing, and service notices
• Send text messages you have asked to receive
• Improve our website, our offers, and our support
• Detect and prevent fraud, abuse, and security problems
• Meet our legal, tax, and recordkeeping obligations

We do not sell your personal information, and we do not rent or trade it.

4. SMS text messaging

This section is our text messaging program disclosure. It applies to every phone number that opts in to receive text messages from TunedUp Digital.

How you opt in

You opt in by giving us your mobile number and agreeing to receive text messages. That can happen on a form on this website, on a written or digital agreement, verbally during a call or meeting, or by texting us first. We only message numbers that have opted in, and consenting to messages is never required to buy anything from us.

What we send

Messages relate to your inquiry or your account with us. That includes replies to your questions, appointment and call reminders, onboarding steps, project and campaign updates, billing and account notices, and occasional service or offer updates for existing clients.

Message frequency

Message frequency varies and depends on how you interact with us. These are recurring messages. Most conversations run a handful of messages, and account or campaign updates are typically a few messages per month.

How to stop messages

Reply STOP to any message from us at any time to opt out of future messaging. We will send one confirmation message and then stop texting that number. You can also reply END, CANCEL, UNSUBSCRIBE, or QUIT. If you want messages again later, opt back in or text START.

How to get help

Reply HELP to any message from us for more information and we will reply with support details. You can also email help@tunedupdigital.com or use our contact page.

Carrier and delivery notes

Message and data rates may apply. Those rates are set by your mobile carrier, not by us. Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and your device, so we cannot guarantee every message arrives.

Your SMS data

We use your mobile number and your consent record to run the messaging program described here. We share that data only with the messaging and telephone providers that carry the messages on our behalf, and only so the messages can be delivered. No mobile information is sold or shared with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent are not shared with any third party for any purpose other than delivering the messages you asked for.

5. How we share information

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. We share information only in these situations.

• Service providers. Vendors that run parts of our business for us, such as hosting, database, email delivery, payment processing, scheduling, phone and text messaging, and analytics. They may use your information only to provide that service to us.
• At your direction. When you ask us to connect or manage an account on your behalf, or ask us to share something with someone.
• Legal reasons. When we have to comply with the law or a valid legal request, or to protect our rights, our people, or the safety of others.
• Business transfer. If TunedUp Digital is involved in a merger, acquisition, or sale of assets, information may transfer as part of that deal. Any buyer stays bound by this policy for information collected under it.

6. Cookies and analytics

We use cookies and similar technologies to keep the site working, to remember your session in the client portal, and to understand how people use the site. We use Google Analytics for traffic measurement, and we may use advertising tags such as Google Ads and Meta so we can measure our own campaigns.

You can block or delete cookies in your browser settings. Some parts of the site, like the client portal, need cookies to function. You can also opt out of Google Analytics with the browser add-on Google provides.

7. Data retention

We keep information for as long as we need it to provide our services, run our business, and meet our legal and tax obligations. Records of your text messaging consent and any opt-out are kept for as long as we need them to show we honored your choice. When we no longer need information, we delete it or strip out what identifies you.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections, access controls, and vetted providers. No system is perfectly secure, so we cannot guarantee absolute security. If we learn of a breach that affects you, we will notify you as required by law.

9. Your choices and rights

• Reply STOP to any text message to stop future text messages
• Use the unsubscribe link in any marketing email to stop those emails
• Ask us for a copy of the personal information we hold about you
• Ask us to correct information that is wrong or out of date
• Ask us to delete your information, subject to records we have to keep
• Ask us to stop using your information for a given purpose

To make a request, email help@tunedupdigital.com. We may need to verify who you are first. Depending on where you live, you may have extra rights under state privacy law. We honor those rights and we will not treat you differently for using them.

Opting out of marketing does not stop transactional messages about an active account, such as billing notices.

10. Children's privacy

Our services are built for businesses and are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe a child gave us information, contact us and we will delete it.

11. Third party links

Our site and our messages may link to sites we do not control, including our clients' websites and platforms like Google and Meta. Their privacy practices are their own. Read their policies before you share information with them.

12. Changes to this policy

We may update this policy as our services or the law change. When we do, we update the effective date at the top of this page. If a change is significant, we will make it clear on the site or tell you directly. Continuing to use our services after an update means you accept the revised policy.

13. Contact us

Questions about this policy, your information, or our text messaging program: